Shipping Terms

Shipping
Orders placed on the Howes & Baum website will be shipped to the address designated at the time of purchase. Once the product has left Howes & Baum to be delivered by the courier, all responsibility for loss and theft falls to that company and any claims for either loss or damage should be made through them.

Orders
All merchandise on the Howes & Baum website is available for worldwide purchase. All orders are subject to a standard pre-authorization check on payment card to ensure there are sufficient funds to cover the transaction. All orders are subject to standard payment card security checks to ensure customer protection is upheld. It is at companies’ discretion whether an order has passed the security checks and you will be notified of any delays in dispatch.

Returns
Upon receipt of your order, if you are not satisfied and wish to return the garment, you have 14 days to do so. Howes & Baum has a ‘try on only’ policy and will not accept returns of worn and/or washed garments.

To ensure your online shopping experience is pleasant, Howes & Baum offer all customers an easy return procedure. To return a garment, please follow these steps:

Complete all information on the return form.

Send the garment and the completed return form to:

Howes & Baum
RETURNS
34 Learned Street
Albany
NY 12207
USA

All returns must be received within 14 days. Please keep in mind that it can take several days for your package to reach us. Any items received after 14 days will not be accepted.

After receiving the package, Howes & Baum will credit you the purchase price and shipping charges within 14 days, or exchange your garment for a different size.

Please note that garments can only be exchanged for size and not for a different style.

The item is your responsibility until it has reached us at our warehouse. We strongly advise that all items are returned via courier to ensure safe delivery.

Customs and Import
Any customs and import charges that occur will be applied once the order has reached the destination country. The recipient is responsible for these charges. Howes & Baum has no control of these charges and is not responsible for any charges applied by the recipient country. Customs policies and import duties differ from country to country and we cannot inform you what the charges will be (if applied).